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Adobe Connect Support Resources

Review MeetingOne’s exclusive video tutorials,

user guides, and access Adobe support tools below.

Want to know what’s coming with Connect 11.2?

Read the release notes here!

Adobe Connect Resources

setting up meetingone audio integration for adobe connect in 3 simple steps
Audio Integration

Adobe Connect Classic

Adobe Connect Standard

  • Enable MeetingOne telephony for Adobe Connect – Guide 
  • Create an audio profile – Guide 
  • Use integrated audio – Guide
  • Audio Options for Adobe Connect Rooms – Guide 
  • Participant audio options – Guide 
In-office team working with remote worker
Meetings
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide 

Web Conferencing Accessibility
Seminars (Webinars)
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide

Planner Organizer Date Events Schedule Concept
Event Module

Register and join events Guide

Event Readiness Guide

  • Creating an Event
    • Make sure you are choosing the content that MATCHES your license type: Meeting, Seminar(aka)Webinar Manager, Virtual Classroom (aka)Training
  • Preview and modify a registration or event
  • Change an existing event
  • Send and manage event invitations
  • Create and modify templates and the Event Catalog
  • AEM Webinars Integration with Adobe Connect
Adobe Connect Gold Partners - Webinars
Virtual Classroom
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide

Adobe Connect Gold Partners - Virtual Training
Learning

Adobe Support

employee who appears please with adobe support
Adobe Support

Get Adobe’s help for all things Adobe Connect! Dial 800-422-3623 for immediate support.

Adobe connect custom pods
On-Demand Training

Trainings to watch on your own schedule from Getting Started to Administrative Reports and everything in between.

virtual presence example
System Status

Find out about system status and scheduled maintenance for Adobe Connect. Adobe Connect information is near the bottom of the page.

picture of students in classroom
User Community

See what the Adobe user community is talking about or post your own question or topic for discussion.

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Feature Request / Bug Report

Have an Adobe Connect feature request or bug you’ve discovered that you’d like to submit to Adobe?

Adobe Connect FAQs

The Standard Version of Adobe Connect utilizes HTML 5 and requires no additional downloads.  All modern browsers (Chrome, Firefox, Microsoft Edge, Safari) support HTML 5.

If your Adobe Connect session will include screen sharing, you will need to download the desktop application.  The application can be downloaded here.

Yes. You can download the free Adobe Connect App from Google Play or the Apple App Store.  Adobe Connect 11 also supports participants entering sessions through a mobile browser.

Please note this option is still in Beta and there can be possible display or refresh issues.

 

No. Each individual Named Host has the ability to host a meeting with up to 100 total attendees. A Named Host may create an unlimited number of meeting rooms, however, the Named Host can only use one of their rooms at any one time and rooms cannot be accessed unless the Named Host is present. Named Hosts must be individuals, not groups or generic logins, and a Named Host license cannot be shared between more than one individual.

 

Yes, you can begin recording your meetings at any time. Doing so is simple.

  1. In your meeting room, select the Meeting Title Drop Down Menu.
  2. Scroll down to “Record Meeting” and select.
  3. A window will appear prompting you to name the recording. We would advise you do so.
  4. When you are done recording, follow the same steps and select “Stop Recording.”

Adobe Connect recordings are not created in the HTML format. HTML provides tremendous quality and interactivity. Recordings can also be converted to the MP4 format for offline viewing.

Adobe Connect recordings can be edited and indexed in Adobe Connect Central.

However many participants you have, but it really comes down to as many as your bandwidth can handle. The more you have, the resolution won’t be as great because the display will be so small, but if the room holds 100 you could essentially have 100.

Adobe Connect is the leader in webcam feeds available. The next best is Zoom with 49 feeds.

 

Your webinar’s performance can be affected by your computer’s connection to the internet, your internet service provider, and the overall internet traffic in your area.

Having other programs open that connect to the internet can also affect performance.  It is recommended that you close all other tabs, browsers, email and any other program that connects to the internet so as not to reduce bandwidth allocation to Adobe Connect.

Having a weak Wi-Fi signal can also affect your webinar.  Whenever possible, using a hard-wired connection is suggested, or make sure your computer is close to your wireless router.

You can have as many Hosts and Presenters as you would like or need in your rooms, up to the license you purchased.  If you have a standard 100 attendee meeting room, you can have up to 100 hosts.

But we wouldn’t recommend that!

Once you create a meeting URL, it is permanent.

You do not! You can save it to the shared content folder within Adobe Connect Central. You can then bring the content into your room using the Share Pod.

  1. In the Share Pod, select the “Document” drop-down arrow.
  2. In the left column of the new window, select “My Content.” This connects you with the content in your admin hub.
  3. Choose the content you want to share in your room.

The session ends 5 minutes after host logs out.

Yes. Up to 20 with MeetingOne’s integrated Audio are available.

Yes, if using VoIP only or AudioOne only. If utilizing Universal Voice (UV), which allows both VoIP and AudioOne participants to interact with one another in the main conference room, VoIP and AudioOne participants are unable to interact with one another in sub-conference rooms. A MeetingOne customer service representative can discuss functionality details with you.

MeetingOne Audio (integrated audio/VoIP) integrates into Adobe Connect allowing you to monitor and control participants from the Adobe Connect interface (mute, unmute, breakout rooms, etc.).

No. We have international audio rates available. We encourage international participants to ALWAYS use the audio feature vs. the VoIP as connectivity can be delayed and spotty so if someone is on VoIP the conversation will be delayed.

Schedule ahead of time – Schedule the meeting in advance so you can have time to organize all the necessary material and information you will be sharing.  Upload the day before – upload your presentation and supporting documents the day before so you can preview it without time constraints.  Inform your audience – Notify your participants in advance with e-invites or emails with the meeting time, conference number and Adobe Connect Meeting URL.

We offer an additional service where you can arrange to have an operator assist or facilitate your conference.

Event Facilitations, Premium Support packages, Branded Adobe Connect Login page, Bulk Upload service, ScheduleOne, Custom usage reporting, Custom development.

You can contact customer support by dialing 888.523.8445 or dial *0# from your phone (if using integrated audio) to bring a MeetingOne service representative directly into your meeting.

MeetingOne is your all inclusive Virtual Conferencing provider, meaning we can give you Audio AND Web conferencing services AND we can facilitate your Events.

Online instructions are available on our website’s AudioOne Support section.

Yes, MeeingOne has bi-weekly live webinars and Adobe Connect offers daily on-demand webinars on how to use Connect.

For Desktop Application

WINDOWS

  •  Intel Core 2 or faster processor
  • Windows 10 (64-Bit, Windows 10 ‘N’ Edition users must install the “Media Feature Pack’ before installing the application)
  • 2 GB of Ram

MAC OS

  • 1.83 GHz Intel Core Duo or faster processor
  • 2GB of Ram
  • MAC OS X 10.13 or higher

Attending via Browser

WINDOWS

  •  Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), and Edge (v42.0 & above)

MAC OS

  • Google Chrome (v70.0 & above), Apple Safari (v12.0 & above), and Mozilla Firefox (v65.0 & above)

Need help? 

Basic technical support for MeetingOne products and services (including audio integration) is available 24 hours a day, 7 days a week. 

If you have an urgent matter preventing you from using our services and need immediate attention, please call us!

+1 (888) 523-8445

+1 (303)-623-2530

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