Billing Help

Please see our Billing FAQs to help answer any billing questions you may have.

Close-up human hands with mobile phone and credit card. Person holds smartphone and bank card, closeup shot. On foreground male hands hold cell phone and card. Soft focus effect. Outdoors. In the city

Billing FAQs

You can pay your invoice directly through the email you receive including a custom link. We accept the following forms of payment:

  • Check
  • ACH / Wire
  • Credit Card: Visa, MasterCard, American Express – Note that a 3.5% Technology fee will apply.

Yes. Please select the right option for you from the Biller Genie portal you have access to through your invoice.


If you are a designated Account Admin, you may access your monthly Call Detail Reports (CDRs) through our Online Account Management (OAM) portal. Simply login and click on the “Invoice CDRs” tab.

USF and CCRF fees are charged on all Audio Conferencing Services.

MeetingOne is required by the Federal Communications Commission (FCC) to contribute to the Federal Universal Service Fund (USF) and assesses these charges, using the applicable quarterly contribution factor set by the FCC, on audio conferencing services. MeetingOne also imposes a monthly carrier cost recovery fee (CCRF) on audio conferencing to recover the costs associated with regulatory requirements and compliance as well as costs imposed by its underlying telecommunications carriers. MeetingOne does not provide advanced notice of any change in the USF or CCRF charges and these fees are not considered taxes and will be assessed for tax exempt customers. Further detail of the USF fee can be found at

Invoices are currently not available on our website. Monthly invoices for audio conferencing services are emailed to designated billing contacts on the first business day of the month for the prior month activity. Invoices for all other products and services are emailed to designated billing contacts when ordered.

If you need assistance, please contact or 866-256-3867.

Need more help? 

+1 (866) 256-3867