Billing Help

Please see our Billing FAQs to help answer any billing questions you may have.

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Billing FAQs

We accept the following forms of payment:

  • Check
  • ACH / Wire
  • Credit Card: Visa, MasterCard, American Express

We accept Visa, MasterCard, and American Express payments up to $5,000. (Payments in excess of $5,000 will be declined).

You may access our Online Bill Pay on our website by clicking on the following link:


For the amount field, please do NOT include the dollar sign ($) or a comma (,).

An invoice/quote number is NOT a required field but helpful to properly apply payment if you have this information readily available.

You can also call our billing department at 866-256-3867 and they can process the payment for you.

Yes. Please email and request a Recurring Credit Card Form (certain limitations apply based on monthly audio usage).


If you are a designated Account Admin, you may access your monthly Call Detail Reports (CDRs) through our Online Account Management (OAM) portal. Simply login and click on the “Invoice CDRs” tab.

USF and CCRF fees are charged on all Audio Conferencing Services.

MeetingOne is required by the Federal Communications Commission (FCC) to contribute to the Federal Universal Service Fund (USF) and assesses these charges, using the applicable quarterly contribution factor set by the FCC, on audio conferencing services. MeetingOne also imposes a monthly carrier cost recovery fee (CCRF) on audio conferencing to recover the costs associated with regulatory requirements and compliance as well as costs imposed by its underlying telecommunications carriers. MeetingOne does not provide advanced notice of any change in the USF or CCRF charges and these fees are not considered taxes and will be assessed for tax exempt customers. Further detail of the USF fee can be found at

Invoices are currently not available on our website. Monthly invoices for audio conferencing services are emailed to designated billing contacts on the first business day of the month for the prior month activity. Invoices for all other products and services are emailed to designated billing contacts when ordered.

If you need assistance, please contact or 866-256-3867.

Need more help? 

+1 (866) 256-3867