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MeetingOne Support Packages

At MeetingOne we have a dedicated and responsive customer support team. From basic onboarding to in-depth technical questions, we can answer it all. We offer a selection of support packages created to fit the needs of companies of all sizes and industries.

audio and web conferencing support

We provide quality care & support to all our customers


  • 24/7 customer support

  • Technical support and troubleshooting

  • How-to webinars, user guides, and video tutorials


Advanced Audio & Web Conferencing Support Options

For those use cases that will have greater technical needs, MeetingOne has developed two advanced support options.

✨ Be a VIP with MeetingOne’s Gold Support 

From basic onboarding to in-depth technical questions, Gold Support can serve the needs of many organizations. Request a Quote.

  • Premier support phone number & email address
  • Priority escalation of issues
  • Technical support and troubleshooting 
  • Access to how-to webinars & videos, plus user guides
Adobe Connect Technical Account Manager

Add a Technical Account Manager to your Account!

Adding a MeetingOne Technical Account Manager (TAM) gives your team a dedicated support representative focused on supplementing Adobe Connect Tiered services for hosted, on-premise, and Adobe Connect Managed Solution platforms. Talk to one of our Product Specialists.

This premium level support package is designed to meet the needs of large enterprise customers with mission-critical applications based on Adobe solutions and MeetingOne integrations.

Explore all the benefits of using a TAM:

  • Technical resource assistance on supported ACMS and MeetingOne integrations

  • Coordination with ACMS CSE and Client Technical staff

  • Adobe Presenter how-to and support

  • ScheduleOne how-to and support

  • Click&Meet how-to and support

  • Out of box ‘white glove’ assistance for room setup, user upload, template creation, and more to fit your needs.

  • Connect tier 1, 2 and 3 escalation

  • Adobe Captivate how-to and support

  • MeetingOne LMS Integration for Conferencing how-to and support

Managed Services from MeetingOne 

For organizations that need an on-premise instance of Adobe Connect, MeetingOne can assist in the management of the account. MeetingOne’s Managed Services are flexible and can be tailored to meet your needs.  Get a quote today!

Here are a few examples of our services:

  • Monitoring uptime and availability
  • Operating System patching and backup
  • Database maintenance
  • Firewall configuration

Already have your desired support level?
Jump to our support page for product help!

Or to request more information about how to add a support package or training hours, contact us.

Enhance your conferencing with MeetingOne products

Adobe Connect is an advanced web conferencing software that offers an interactive and captivating online meeting experience, which goes beyond screen sharing for collaboration, online training, and large-scale webinars. Adobe Connect enables users to have the most powerful online sessions directly from a mobile device, including hosting, presenting, file sharing, whiteboarding, breakout sessions, using emoticons and so much more!

DIG INTO THE SOLUTION

audio-one-logoThis industry-leading audio solution provides both traditional audio conferencing and integrated audio with Adobe Connect in one reliable, cost-effective package. Simple, secure and fully customizable, AudioOne is the next-generation solution for advanced audio conferencing needs.

SHOW ME MORE

click-meet-logoClick&Meet is an easy-to-use interface included with all AudioOne accounts, giving customers the flexibility to maintain total meeting control right from the comfort and ease of their computer screen. With a click of a button, you can mute/unmute callers, dial out to participants, see who is talking and get instant feedback with the polling feature.

READ MORE

schedule-one-logoScheduleOne is used for customizing Adobe Connect meeting invitations, scheduling integrated AudioOne calls, and even creating new web rooms. This advanced Outlook plugin offers the ability to do all this and more without ever having to leave Outlook. Streamline your team’s communications with this powerful and innovative conferencing plugin, only from MeetingOne!

WHAT’S THIS ABOUT

OAM-logoManage your audio account and usage online in real time. With this free add-on tool for all audio accounts you can self-provision new users, use online bill pay, setup custom billing codes and have access to on-demand audio recordings.

GET THE DETAILS

blackboard-logoWe’ve developed an integrated building block that offers many unique advantages for seamless usage of Adobe Connect’s cutting-edge technology within the Blackboard Learning Management System. Our integrator provides many innovative and rich features for giving your students a Blackboard experience like no other!

EDUCATE ME