MeetingOne Support Packages

At MeetingOne we have a dedicated and responsive customer support team. From basic onboarding to in-depth technical questions, we can answer it all. We offer a selection of support packages created to fit the needs of companies of all sizes and industries.

Support Packages Offered
Please note the following working hours:
* Support hours are 8:00 am to 5:00 pm MT, Monday through Friday, excluding holidays
** CSM hours will fall within the same range.

We provide quality care & support to all our customers

  • 24/7 customer support for all MeetingOne Products

  • Technical support and troubleshooting

  • How-to webinars, user guides, and video tutorials

Advanced Audio & Web Conferencing Support Options

For those use cases that will have greater technical needs, MeetingOne has developed two advanced support options.

Adobe Connect Customer Success Account Manager

Add Customer Success Management to your Account!

Adding MeetingOne Customer Success Management (CSM) gives your team support focused on supplementing Adobe Connect Tiered services for hosted, on-premise, and Adobe Connect Managed Solution platforms. Talk to one of our Product Specialists.

This premium level support package is designed to meet the needs of customers with advanced use-cases and mission-critical applications based on Adobe solutions and MeetingOne integrations.

Explore all the benefits of using a CSM:

  • Technical resource assistance on supported ACMS and MeetingOne integrations

  • Coordination with ACMS CSE and Client Technical staff

  • Adobe Captivate how-to and support

  • Click&Meet how-to and support

  • Out of box ‘white glove’ assistance for onboarding, room creation, audio bundle assistance, and more to fit your needs.

  • Connect tier 1, 2 and 3 escalation

  • SSO how-to and support

  • Event creation assistance

Managed Services from MeetingOne 

For organizations that need an on-premise instance of Adobe Connect, MeetingOne can assist in the management of the account. MeetingOne’s Managed Services are flexible and can be tailored to meet your needs.  Get a quote today!

Here are a few examples of our services:

  • Monitoring uptime and availability
  • Operating System patching and backup
  • Database maintenance
  • Firewall configuration

Already have your desired support level?
Jump to our support page for product help!

Or to request more information about how to add a support package or training hours, contact us.

MeetingOne products were built to go together!

Explore additional services & integrations to enhance your conferencing solution.

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Adobe Connect Web Conferencing


Adobe Connect is an advanced web conferencing application that offers an interactive and captivating online meeting experience. Go beyond screen sharing for collaboration, online training, and large-scale webinars with the most powerful online sessions. Allow access directly from a mobile device and achieve better hosting management with file sharing, whiteboarding, breakout sessions, polling and so much more!


See what Adobe Connect can do!

audio-one-logoAudioOne Conference Calling

This industry-leading audio solution provides both traditional audio conferencing and integrated audio with Adobe Connect in one reliable, cost-effective package. Simple, secure and fully customizable, AudioOne is the next-generation solution for advanced audio conferencing needs.

Learn More


Click&Meet The online app turning conference calls into an experience

Conduct your conference calls with full control from your desktop. 

The future of conference call management is You-centric. We’re putting greater control & features in your hands with Click&Meet for AudioOne conference calling. See who’s talking, manage callers, & achieve better conversations with this intuitive interface!

Learn More

LMS Integration for Adobe Connect
LMS Integration for Virtual Classrooms

Enjoy the benefits of launching highly interactive virtual classrooms directly from your LMS interface!

Blackboard, Canvas, Moodle, and MORE!


Learn More!