icons_ac_prem_support

MeetingOne Support Packages

At MeetingOne we have a dedicated and responsive customer support team. From basic onboarding to in-depth technical questions, we can answer it all. We offer a selection of support packages created to fit the needs of companies of all sizes and industries.

audio and web conferencing support

We provide quality care & support to all our customers


  • 24/7 customer support

  • Technical support and troubleshooting

  • How-to webinars, user guides, and video tutorials


Advanced Audio & Web Conferencing Support Options

For those use cases that will have greater technical needs, MeetingOne has developed two advanced support options.

✨ Be a VIP with MeetingOne’s Gold Support 

From basic onboarding to in-depth technical questions, Gold Support can serve the needs of many organizations. Request a Quote.

  • Premier support phone number & email address
  • Priority escalation of issues
  • Technical support and troubleshooting 
  • Access to how-to webinars & videos, plus user guides
Adobe Connect Technical Account Manager

Add a Technical Account Manager to your Account!

Adding a MeetingOne Technical Account Manager (TAM) gives your team a dedicated support representative focused on supplementing Adobe Connect Tiered services for hosted, on-premise, and Adobe Connect Managed Solution platforms. Talk to one of our Product Specialists.

This premium level support package is designed to meet the needs of large enterprise customers with mission-critical applications based on Adobe solutions and MeetingOne integrations.

Explore all the benefits of using a TAM:

  • Technical resource assistance on supported ACMS and MeetingOne integrations

  • Coordination with ACMS CSE and Client Technical staff

  • Adobe Presenter how-to and support

  • ScheduleOne how-to and support

  • Click&Meet how-to and support

  • Out of box ‘white glove’ assistance for room setup, user upload, template creation, and more to fit your needs.

  • Connect tier 1, 2 and 3 escalation

  • Adobe Captivate how-to and support

  • MeetingOne LMS Integration for Conferencing how-to and support

Managed Services from MeetingOne 

For organizations that need an on-premise instance of Adobe Connect, MeetingOne can assist in the management of the account. MeetingOne’s Managed Services are flexible and can be tailored to meet your needs.  Get a quote today!

Here are a few examples of our services:

  • Monitoring uptime and availability
  • Operating System patching and backup
  • Database maintenance
  • Firewall configuration

Already have your desired support level?
Jump to our support page for product help!

Or to request more information about how to add a support package or training hours, contact us.

MeetingOne products were built to go together!

Explore additional services & integrations to enhance your conferencing solution.

Adobe Connect Web Conferencing

Adobe Connect is an advanced web conferencing application that offers an interactive and captivating online meeting experience. Go beyond screen sharing for collaboration, online training, and large-scale webinars with the most powerful online sessions. Allow access directly from a mobile device and achieve better hosting management with file sharing, whiteboarding, breakout sessions, polling and so much more!

See what Adobe Connect can do!

audio-one-logoAudioOne Conference Calling

This industry-leading audio solution provides both traditional audio conferencing and integrated audio with Adobe Connect in one reliable, cost-effective package. Simple, secure and fully customizable, AudioOne is the next-generation solution for advanced audio conferencing needs.

Learn More

Meet the application making conference call control EASY!

Click&Meet The online app turning conference calls into an experience

Conduct your conference calls with full control from your desktop.

The future of conference call management is You-centric. We’re putting greater control & features in your hands with Click&Meet for AudioOne conference calling. See who’s talking, manage callers, & achieve better conversations with this intuitive interface!

 

Learn More

LMS Integration for Adobe Connect
LMS Integration for Virtual Classrooms

Enjoy the benefits of launching highly interactive virtual classrooms directly from your LMS interface!

Blackboard, Canvas, Moodle, and MORE!

 

Learn More!