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MeetingOne’s Customer Success Program

No matter the industry or organization size, we’ll craft a plan to achieve your goals.

Customer-Success
Your Team's Success is MeetingOne's Priority!

We’ve simplified onboarding our products & services.

Bringing new technologies to your team doesn’t have to be hard! We’ve developed a Customer Success Program designed to guide frictionless transitions as organizations onboard our various conferencing products & services.


With MeetingOne, your team receives optimized training from the start to get the most out of your investment.

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Your Success is Our Priority!

Evidence has shown that organizations who use onboarding services have better adoption rates, greater enterprise-wide usage, and higher ROI.

MeetingOne has seen first-hand the success that comes effective onboarding.  With high client retention rates, our team is well positioned to ensure your success!

MeetingOne’s Success Plan for New Customers:

MeetingOne Customer Success Program

Step 1:  Discovery Call

MeetingOne’s vision for assisting clients hinges upon understanding their needs and enacting the basics for a successful relationship.  It all begins with the Discovery Call, during which we will:

  • Explain MeetingOne’s role to the customer’s team & how we will be working together
  • Overview of products purchased and what will be onboarded
  • Explore the hurdles the customer currently faces
  • Discuss customer’s hopes and goals for how they will use MeetingOne
  • Learn customer’s team roles & responsibilities to help train the right people on specific functionality
MeetingOne customer success program

Step 2:  Onboarding and Product Roll-Out

With the needs of the customer understood, MeetingOne will begin to roll-out purchased products & services.  Attention is always paid to providing a simple, unencumbered transition.  To achieve this, we provide:

  • Full technical support as products and services are implemented
  • Administrative set-up with the MeetingOne Support team
  • Execution of account configuration plan
  • How-to sessions with the customer’s team to give product overviews & getting started trainings
  • Direct access to MeetingOne’s How-to resource center for video & user guides
customer success program

Step 3:  Role and Product Training

MeetingOne will build a timetable for conducting successful and effective training sessions with the customer’s team. We help organizations tackle potential training topics, such as:

  • Administrative training for all products
  • User training for all products
  • Basic to Advanced Adobe Connect Training
  • Basic to Advanced Click&Meet Training
  • Coaching for enhancing presentations in Adobe Connect (available as an add-on service)
  • Content review, development, and enhancement, to ensure content is being used to its fullest potential in Adobe Connect (available as an add-on service)
MeetingOne customer success program

Step 4:  Customer Success Program Check-Ins and Continued Education

MeetingOne is dedicated to serving our customers over the long haul.  Our strategy is to perform regular check-ins and offer continued education, including:

  • Routine scheduled check-in calls to confirm the customer’s team is having success with products
  • Access to inspirational materials to optimize the customer’s use of MeetingOne conferencing products
  • Advanced training to create industry leading online trainings, meetings, and webinars (available as an add-on service)

Start your team’s success with MeetingOne!

Tell us your goals.  We can help you find the perfect set of products & services to transform your communication and collaboration!