Bringing new technologies to your team doesn’t have to be hard! We’ve developed a Customer Success Program designed to guide frictionless transitions as organizations onboard our various conferencing products & services.
The MeetingOne Customer Success Manager (CSM) is intended to supplement Adobe Connect Tiered services for hosted, on‐premise, and Adobe Connect Managed Solution platforms and/or Adobe Captivate Prime. The offering represents a comprehensive package designed to meet the needs of large enterprise customers — especially those with mission‐critical applications based on Adobe solutions. MeetingOne’s CSM program is structured to complement Adobe Connect and Adobe Captivate Prime enterprise products and includes technical resources that cover both!
With MeetingOne, your team receives optimized training from the start to get the most out of your investment.
Evidence has shown that organizations who use onboarding services have better adoption rates, greater enterprise-wide usage, and higher ROI.
MeetingOne has seen first-hand the success that comes effective onboarding. With high client retention rates, our team is well positioned to ensure your success!
MeetingOne’s vision for assisting clients hinges upon understanding their needs and enacting the basics for a successful relationship. It all begins with the Discovery Call, during which we will:
With the needs of the customer understood, MeetingOne will begin to roll-out purchased products & services. Attention is always paid to providing a simple, unencumbered transition. To achieve this, we provide:
MeetingOne will build a timetable for conducting successful and effective training sessions with the customer’s team. We help organizations tackle potential training topics, such as:
MeetingOne is dedicated to serving our customers over the long haul. Our strategy is to perform regular check-ins and offer continued education, including: