Customer Success

For non-urgent requests on either MeetingOne audio or Adobe Connect, please contact MeetingOne Support:

• We ask that you send us an email to support@meetingone.com. We strive to respond within 4 business hours, but no later than 1 business day, Monday through Friday.
• You can also check to see if we’re available via chat on our support page. If we’re not available, a case will be created for you through our chat bot.

For urgent Adobe Connect related matters, please contact Adobe Support:

• Adobe Connect’s Support number is 800.422.3623
• You can also chat them: https://helpx.adobe.com/contact/enterprise-support.other.html#connect

For urgent MeetingOne audio related matters, please contact MeetingOne Support:

• MeetingOne’s Support number is 888.523.8445

MeetingOne trial audio rooms are set up to allow 25 participants to join.

After signing up for a paid audio service, MeetingOne audio rooms allow 150 participants to join.

You can request a reservation for increased capacity for a specific call. Complete the online form in advance of your call to request the extra capacity: https://www.meetingone.com/reservation-request/ 

Note: There is an additional fee for this service; you will be charged the minimum outlined on the form. Submission of the form is your acknowledgement of, and agreement to, the additional fee.

Adobe Connect participant capacity is based on the license purchased. Your Administrator can check license information for you in Adobe Connect Central (Administration > Account > Account Summary).

Increased capacity for either should be planned for in advance to avoid negatively impacting your event.

• MeetingOne is unable to increase Adobe Connect capacity for a meeting already in progress.
  • Your Administrator can check license information for you in Adobe Connect Central (Administration > Account > Account Summary).
• We can assist with increasing MeetingOne audio for a call already in progress. Call our customer support team at 888.523.8445.
  • You will be asked to complete the reservation request for the call and will increase the additional fee.

Adobe Connect Central is used by both administrators and hosts: https://helpx.adobe.com/adobe-connect/using/user-guide.html

• Administrators use Adobe Connect Central to create new Adobe Connect users and assign an Adobe Connect license, as well as manage other account level settings.
• For individual Adobe Connect hosts, Adobe Connect Central is where a host would create their audio profile and virtual meeting rooms.

OAM is also used by both administrators and hosts: https://www.meetingone.com/support/oam/

• Administrators use OAM to create new MeetingOne audios rooms for people, look up invoicing details, and can manage other aspects of their MeetingOne audio account.
• For individual MeetingOne audio hosts, OAM is where they would go to retrieve audio only recordings, look up call details, and view / manage other settings for their assigned audio room.

Being an administrator in one of the applications does not necessarily give the same person administrative rights in the other.

Adobe Connect is experiencing unprecedented demand for its services. At times, this may cause short degradations of service for some users. Please read their blog on best practices to follow for optimal performance.