We understand your urgency to get our products and services onboarded fast. We’ve gathered our most important assets so you can quickly find the information you need to get ramped up quickly.
Visit the Support Page
Quick Start Guides:
Best Practices for Optimal Performance – Blog
Breakout Rooms – Blog
Connect features available are based on the license type. If you’re not sure what you have, your administrator can check license information in Adobe Connect Central (Administration > Account > Account Summary). The Features section lists licenses purchased (or being trialed) and room capacity.
Visit the AudioOne Support Page
Visit the Click&Meet Support Page
Visit the OAM Support Page
Trialing AudioOne or Click&Meet?
Purchased AudioOne or Click&Meet?
Trialing MeetingOne Audio and/or Adobe Connect?
Purchased MeetingOne Audio and/or Adobe Connect?
MeetingOne offers a number of paid services to support you as you move to the virutal setting.
Talk with your account representative today.
For non-urgent requests on either MeetingOne audio or Adobe Connect, please contact MeetingOne Support:
For urgent Adobe Connect related matters, please contact Adobe Support:
For urgent MeetingOne audio related matters, please contact MeetingOne Support:
MeetingOne trial audio rooms are set up to allow 25 participants to join.
After signing up for a paid audio service, MeetingOne audio rooms allow 150 participants to join.
You can request a reservation for increased capacity for a specific call. Complete the online form in advance of your call to request the extra capacity: https://www.meetingone.com/reservation-request/
Note: There is an additional fee for this service; you will be charged the minimum outlined on the form. Submission of the form is your acknowledgement of, and agreement to, the additional fee.
Adobe Connect participant capacity is based on the license purchased. Your Administrator can check license information for you in Adobe Connect Central (Administration > Account > Account Summary).
Increased capacity for either should be planned for in advance to avoid negatively impacting your event.
Adobe Connect Central is used by both administrators and hosts: https://helpx.adobe.com/adobe-connect/using/user-guide.html
OAM is also used by both administrators and hosts: https://www.meetingone.com/support/oam/
Being an administrator in one of the applications does not necessarily give the same person administrative rights in the other.
Adobe Connect is experiencing unprecedented demand for its services. At times, this may cause short degradations of service for some users. Please read their blog on best practices to follow for optimal performance.
Explore top resources from the MeetingOne Success Team.