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Support to keep your business running & your workforce safe!

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Get all your “How To” questions answered at our Ask the Expert webinar!

COVID-19 has changed the way we work

We understand your urgency to get our products and services onboarded fast. We’ve gathered our most important assets so you can quickly find the information you need to get ramped up quickly.

Adobe Connect Provider
New to Adobe Connect?

Visit the Support Page

Quick Start Guides: 

Add MeetingOne audio to any license type – Guide – Video

Create an Audio Profile – Guide Video 

How to use integrated audio – Guide  Video

Best Practices for Optimal Performance – Blog

Breakout Rooms – Blog

Connect features available are based on the license type. If you’re not sure what you have, your administrator can check license information in Adobe Connect Central (Administration > Account > Account Summary). The Features section lists licenses purchased (or being trialed) and room capacity.

Adobe Connect for Covid 19 – Help Center

AudioOne audio conferencing
New to MeetingOne Audio?

Visit the AudioOne Support Page

Visit the Click&Meet Support Page

Get started with Click&Meet – Guide – Video

Visit the OAM Support Page

Trialing AudioOne or Click&Meet?

  • MeetingOne audio trials have a participant limit of 25.
  • Click&Meet Pro Producer license and OAM are included.

Purchased AudioOne or Click&Meet?

call capacity
Managing your Capacity Needs

Trialing MeetingOne Audio and/or Adobe Connect?

  • MeetingOne audio trials have a 25 participant limit
  • Adobe Connect trials have different limits based on what type of trial:
    • 25 for a Meeting room
    • 100 for a Webinar room
    • 200 for a Virtual classroom
  • Need additional capacity for either during your trial?
    • Please reach out to your MeetingOne account representative.

Purchased MeetingOne Audio and/or Adobe Connect?

  • MeetingOne audio rooms have a 150 participant limit.
  • Need additional capacity for MeetingOne audio?
  • Need additional capacity for Adobe Connect?
    • Please reach out to your MeetingOne account representative.
  • Adobe Connect accounts have different limits based on what was purchased.
    • Have your administrator check license information in Adobe Connect Central (Administration > Account > Account Summary).
setting up meetingone audio integration for adobe connect in 3 simple steps
Need Live Event Assistance?

MeetingOne offers a number of paid services to support you as you move to the virutal setting.

Talk with your account representative today.

Trending FAQs

For non-urgent requests on either MeetingOne audio or Adobe Connect, please contact MeetingOne Support:

  • We ask that you send us an email to support@meetingone.com. We strive to respond within 4 business hours, but no later than 1 business day, Monday through Friday.
  • You can also check to see if we’re available via chat on our support page. If we’re not available, a case will be created for you through our chat bot.

For urgent Adobe Connect related matters, please contact Adobe Support:

For urgent MeetingOne audio related matters, please contact MeetingOne Support:

  • MeetingOne’s Support number is 888.523.8445

MeetingOne trial audio rooms are set up to allow 25 participants to join.

After signing up for a paid audio service, MeetingOne audio rooms allow 150 participants to join.

You can request a reservation for increased capacity for a specific call. Complete the online form in advance of your call to request the extra capacity: https://www.meetingone.com/reservation-request/ 

Note: There is an additional fee for this service; you will be charged the minimum outlined on the form. Submission of the form is your acknowledgement of, and agreement to, the additional fee.

Adobe Connect participant capacity is based on the license purchased. Your Administrator can check license information for you in Adobe Connect Central (Administration > Account > Account Summary).

Increased capacity for either should be planned for in advance to avoid negatively impacting your event.

  • MeetingOne is unable to increase Adobe Connect capacity for a meeting already in progress.
    • Your Administrator can check license information for you in Adobe Connect Central (Administration > Account > Account Summary).
  • We can assist with increasing MeetingOne audio for a call already in progress. Call our customer support team at 888.523.8445.
    • You will be asked to complete the reservation request for the call and will increase the additional fee.

Adobe Connect Central is used by both administrators and hosts: https://helpx.adobe.com/adobe-connect/using/user-guide.html

  • Administrators use Adobe Connect Central to create new Adobe Connect users and assign an Adobe Connect license, as well as manage other account level settings.
  • For individual Adobe Connect hosts, Adobe Connect Central is where a host would create their audio profile and virtual meeting rooms.

OAM is also used by both administrators and hosts: https://www.meetingone.com/support/oam/

  • Administrators use OAM to create new MeetingOne audios rooms for people, look up invoicing details, and can manage other aspects of their MeetingOne audio account.
  • For individual MeetingOne audio hosts, OAM is where they would go to retrieve audio only recordings, look up call details, and view / manage other settings for their assigned audio room.

Being an administrator in one of the applications does not necessarily give the same person administrative rights in the other.

Adobe Connect is experiencing unprecedented demand for its services. At times, this may cause short degradations of service for some users. Please read their blog on best practices to follow for optimal performance.

Everything you need to succeed – in one place

Explore top resources from the MeetingOne Success Team.

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Need help? 

Support is available 24 hours a day, 7 days a week.

If you have an urgent matter preventing you from using our services and need immediate attention, please call us!

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