No one wants their call to be interrupted by the constant “Can you hear me now?” or “What did you say? You cut off during that last part.” Did you know that interrupted audio during conference calls is the leading cause of your colleague’s dropping off of your call? Well, that may or may not be true, but it sounds right! Regardless, when you aren’t getting the full experience out of your calls then you are wasting your and your colleague’s time.
Here is a list of 3 common areas to focus your efforts on when dealing with audio frustrations or issues during your next conference call:
Common frustration #1: Security Issues
Even before COVID, more and more meetings were being held every day via phone and web rather than face-to-face. But since COVID, according to the 2021 Work Trend Index Annual Report, weekly meetings have increased by 148%. What’s surprising is that a survey from LoopUp states that 99% of the respondents couldn’t say they always knew who was on their calls. Of those same call hosts, 93% said they occasionally shared confidential information during meetings. So what’s the big deal? The big issue here is that hosts can be sharing company-sensitive information during calls and not even know who they are sharing it with.
This is why it is important to be able to lock down your room or even require an additional access code to join these conference calls. With MeetingOne audio, we grant you access to lock down the room for increased security at any time on your calls! With 5 access mode options, you can confidently hold business-critical calls. This multi-level call security allows you to identify and disconnect suspicious callers and you will be able to define who can join the call with pre-set individual access codes (IACs).
Common frustration #2: Low engagement during conference calls
A downfall of not having as many face-to-face meetings is the lack of engagement you receive from your participants. People talking over each other, not knowing who is up next to talk, it can all be confusing. One of our favorite features of having audio through MeetingOne is having the ability to log into Click&Meet, the visual call manager interface. You will be able to see all of your participants and manage a floor request mode for questions and even put your participants into sub-conference rooms to get the conversation flowing between smaller groups.
Sub-conference rooms provide the ideal space for relevant discussions. Quickly set the number of rooms you need before breaking out into groups, drag and drop callers into appropriate rooms and begin your breakout sessions! Your on-screen controls will allow you to easily move between rooms to ensure discussions stay on topic or to get feedback.
Common frustration #3: Poor Audio Quality
Being on an audio-only call can be difficult if you are relying solely on an internet connection or VoIP to be able to participate or listen in. When the internet connection is poor, less data can pass through. Bandwidth can affect more than just your video conferencing, it can also affect your sound quality when there is not enough available. Choppy audio typically is caused because the receiver’s connection is stalling due to over-utilization. I think the answer is crystal clear – stop relying on bandwidth. AudioOne, MeetingOne’s audio service, allows your participants to dial into meetings on a persistent number so you don’t have to worry about relying on an internet connection ever again. Simply dial into your call or dial out to yourself and/or participants and start the call seamlessly. No more wasted time of constant interruptions of “Can you hear me now?” or “Your line cut off.” Get off the wi-fi and have your next call the proper way!
Now it’s your turn to transform that ordinary conference call into an engaging experience for you and your audience! We have the resources available for you to be able to maximize the time of your next call. Choppy audio, low engagement, and minimal security could be a thing of the past for you and your conference calls. Try AudioOne free for 30 days and get your AudioOne trial with unlimited toll-free minutes, unlimited access to Click&Meet Pro Producer(our visual call manager), the ability to integrate with an existing Adobe Connect account, and to top it all off, unlimited customer support to get you quickly ramped up. Start your trial today!