G2 Ranks Adobe Connect Webinars a Leader in User Experience

The users have spoken! Among many platforms, Adobe Connect stands above the other Leaders in G2’s Webinar category. Reviewers gave Adobe Connect webinars an impressive 4.1 out of 5 stars.


No small award, we’re thrilled to share this news about Adobe Connect webinars. Adobe has long worked to give its users the best possible experience. Full room customization and persistency, a robust feature set, and advanced reporting on the admin side have put users in the best position to host impactful webinars!

adobe connect user satisfaction highest in G2 ranking Fall 2019

Source: G2 Crowd User Reviews 2019

What did the users say? We explore the G2 report in this blog!


G2 Methodology

G2 built their reputation by handing out rankings based on the “voice of real software users, rather than the subjective opinion of one analyst.”


G2 primarily pulls on the satisfaction ratings of users.

  • Customer satisfaction with end user-focused product attributes based on user reviews
  • Popularity and statistical significance based on the number of reviews received by G2
  • The quality of reviews received (reviews that are more thoroughly completed will be weighted more heavily)
  • Age of reviews (more-recent reviews provide relevant and up-to-date information that is reflective of the current state of a product)
  • Customers’ satisfaction with administration-specific product attributes based on user reviews
  • Overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 users


The other area of serious consideration for G2 is Market Presence. G2’s Market Presence score pulls on a combination of 15 different metrics. Not only does Adobe Connect stand out in the Enterprise segment, but they also have the largest market presence among all webinar vendors.


Important Rankings

G2 reports Adobe Connect having the largest Market Presence among products in Webinar. Here are some other key metrics to consider:

  • 94% of users appreciate the ease of doing business with Adobe Connect.
  • 85% of users agreed that Adobe Connect is easy to use.
  • 83% of users also enjoyed the ease of administration in Adobe Connect.
  • More than 80% believe Adobe Connect is headed in the right direction.
  • 8 out of 10 users would recommend Adobe Connect to industry peers and colleagues!


G2 ratings for Adobe Connect Webinars User Satisfaction

User satisfaction ratings for adobe connect webinars


Adobe Connect webinars scored 85%-90% in user satisfaction in all key evaluation criterion:

  • Host Tools – Complete Room Customization, Presenter-Only Area, Recordings, Prepare Mode, Custom Registration Pages & Emails
  • Attendee Tools – Simple registration, Attendee live chat, Polls & Surveys, Q&A
  • Post-Event Tools – Event Analytics, Attendee reports, Conversion Funnel
  • Integrations – Social Media Integrations and Software Integrations


What Adobe Connect Webinar Users Say

Users love Adobe Connect! Whether it’s the immersive experience or powerful engagement features, users around the globe rave about the opportunities Adobe Connect offers. (All of the below quotes were initially posted on G2. View all of the Adobe Connect user reviews.”)


“[I]ts presentation and all the options it has make it one of the most elegant and impeccable software on the market today.” – Demberly C


Web Conferencing Accessibility

“There are so many different options and settings, you literally can customize your own perfect event.” – Lisa L

Making Adobe Connect Layouts

“It has very complete features that can ensure dynamic participation.” – Lorena S

Adobe Connect display of sleek virtual room HTML client


Trust Your G2 Peers!

If you’re looking for the best user experience during webinars, follow the G2 crowd. Hear from more of your peers in the webinar space – read more about Adobe Connect webinars in G2.

On top of G2’s recognition of Adobe Connect for its webinar platform, Connect proved to be a Leader on the Virtual Classroom front, as well! Hear what real people think of Adobe Connect virtual classrooms.

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