On Top Again: Adobe Connect Leader in Gartner Critical Capacities

(Updated January 19th, 2017.)

There aren’t many business tools that rank as the best year after year.  Adobe Connect is one of those products!

For the ninth year, Adobe Connect has been identified as a leading web conferencing platform in Gartner’s “Critical Capacities.”  Adobe Connect came out on top in two critical capacities use-cases for 2016:

  • Learning & Training

  • Webinars

(More below regarding the scoring for “Learning & Training & Webinars.”)


Check out Adobe Connect’s scores for Critical Capabilities!

(Click to enlarge)

Gartner Critical Capacities Ratings for Adobe Connect


*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.



As an Adobe Connect Gold Partner, MeetingOne is pleased and honored that Adobe Connect has been so prominently recognized in this report.  Gartner thoroughly evaluates vendors based on criteria ranging from “Market Understanding” to “Customer Experience.”  We believe the positioning in this report is a testament to Adobe Connect’s commitment to providing a sophisticated, best-in-breed web conferencing platform that fulfills customers’ needs.


Don’t get stuck with a web conferencing platform that is just “good enough.”  You need a platform that goes beyond sharing – and encourages collaboration!  Continue reading to learn why Adobe Connect is so highly lauded.


Gartner Critical Capacities – Highlights of Adobe Connect

Gartner’s Scoring Requirements

Scoring for the categories was based upon how well each platform met the use case capacities for varying online meeting/event scenarios.


Learning & Training

To be a leader in Learning & Training, a platform must have the right features to create an instructional environment that drives engagement and helps learners retain information.  Leading platforms provide instructors the best tools to for reaching hundreds of participants in an interactive manner.



Leaders in the Webinar category offer powerful presenter controls and the scalability needed to host events with thousands.  These platforms also need to offer “staging areas” and the option for technical support.


Adobe Connect: Standing out from the Rest

Gartner Summary of Adobe Connect: 

“The Adobe Connect platform is a premium offering that is well-suited to buyers that want a high degree of flexibility for deployment — from cloud, to managed services, to on-premises — the latter of which has made it compelling in highly regulated and government environments…Gartner scored Adobe Connect well in Critical Capacitiies

“Adobe Connect has a rich set of APIs and an extensive collection of ‘pods’ or modules to enhance the platform, including the ability to draw in dynamic HTML5 content.

“These capabilities make [Adobe Connect] one of the strongest possible offerings for enterprises interested in a high degree of customization for special meetings, online instruction or key webinars...

Adobe Connect leads the way on many fronts.  The desire to pursue excellence and customer satisfaction is what drives Adobe to improve its product continuously.  


The following categories represent criteria in which Adobe Connect received Gartner’s “Excellent” or “Outstanding” ratings:

  • Cloud/SaaS Delivery: Adobe Connect’s cloud delivery setup allows users to access software in a simple and convenient way.
  • Internal Delivery: Easily being set up across entire companies provides Adobe Connect users an assurance of quality control.
  • Host Controls: Advanced host controls make Adobe Connect a sensible choice for organizations looking to hold engaging virtual sessions.
  • Client Experience: The immersive environment of Adobe Connect creates a memorable experience for users.
  • APIs: Numerous APIs make Adobe Connect an ideal communications platform for businesses of any size.
  • Instructional: Industry-leading engagement tools make Adobe Connect a desirable platform for delivering live online trainings.
  • Scalability: Whether you have a small team or need a solution to reach thousands, Adobe Connect can be scaled to meet your business needs.


Being identified as either “Excellent” or “Outstanding” in 7 categories is no small achievement.  Of the 14 web conferencing platforms surveyed, only three other competitors are ranked as highly as Adobe Connect. 



We encourage you to read Gartner’s Critical Capacities for Web Conferencing report to compare & contrast web conferencing vendors, available here.


Final Thoughts on Adobe Connect’s Critical Capacities

For all the favor Gartner has shown Adobe Connect, it’s still important to point out that Adobe Connect is only further enhanced by their partners!  As Gartner puts it, “Adobe Connect uses a strong ecosystem of channel partners that augment the service for everything from audio conferencing to global content delivery networks.”  Partner channels are essential for meeting enterprise needs and providing a personalized experience.


Gold Partners like MeetingOne are here to help you make the most out of Adobe Connect.  Whether you want to ensure the highest quality audio during your online events, or desire to bring interactive virtual classrooms to your LMS, look no further than MeetingOne!  Talk with a Product Specialist to discuss your needs.


Stay up on all the news surrounding Adobe Connectsubscribe to our blog!