Here’s What We did in 2017!
Growing the MeetingOne Team
At MeetingOne, we believe it is essential that we continue investing in our team to ensure we can proactively tend to our customers’ needs. In 2017, we expanded our international teams to strategically grow MeetingOne’s internal expertise and skillsets as we continue to push our products and services to new heights.
To maintain the best customer service among Connect resellers, we added positions to both our traditional Support and Event Production Teams. We strengthened our engineering department by bringing on seasoned developers and product managers. Finally, we worked diligently to continue to enhance our customer experience and to delight our customers by adding support and training staff focused on customer success.
Broadening MeetingOne Services
Having the right support is critical to the success of our customers. So, over the course of 2017, the MeetingOne team developed several new programs and services to pair with our existing and award-winning support offerings. Each was proactively intended to help customers seamlessly onboard our conferencing solutions and continue to use the tools we provide them more efficiently.
These exciting new MeetingOne services include:
The MeetingOne Customer Success Program – See it here!
Our Customer Success Program helps customers onboard the various conferencing tools they invest in with us.
We aim to maximize our customers’ investment in our tools and services so they get the most out of their communication and collaboration. The Customer Success Program is part of that goal. We see inspiring and positive results! Many of those many businesses and institutions we’ve helped have streamlined their processes and increased productivity.
Base and Full-Service Event Production – View these services
Businesses around the world use Adobe Connect and MeetingOne’s conference calling platform, AudioOne, to facilitate engaging and productive conference calls, meetings, trainings and online events (i.e., webinars and webcasts).
MeetingOne’s Base and Full-Service Event Production services help organizations of all sizes put on such events. We assist with the technical and logistical aspects of these productions, and we can provide guidance for hosting better online events and large-scale conference calls.
Technical Account Manager Offering – Learn More
MeetingOne’s new Technical Account Manager (TAM) provides organizations white-glove support for MeetingOne technologies and our Adobe Connect tiered services.
Designed to help large enterprises make the best use of our conferencing solutions, a TAM can assist with any need an organization may have in the day-to-day use of our tools.
MeetingOne established coaching and event facilitation services that provide customers hands-on coaching with the development of highly engaging events in the online environment.
Among these services is the offering to assist with the creation and design of graphic materials for events. We can help organizations produce event banners and collateral to ensure audiences remain captivated and engaged during and after events.
To help organizations better manage their on-premise instances of Adobe Connect, MeetingOne introduced Managed Services in 2017. We can help our customers with operating system patching and backup, database maintenance and firewall configuration, as well as provide uptime and availability monitoring.
These new initiatives, along with our other outstanding services, help our customers protect their investment and achieve their communication and collaboration goals. We feel it is essential we have these various offerings in place so we can ensure the conferencing solutions we tailor ultimately help our clients succeed.
New and Updated MeetingOne Integrations
Atop these programs and offerings, we’ve continued to diversify MeetingOne integrations. These integrations make it possible for our customers to remain agile and use Adobe Connect and AudioOne across departments and 3rd party applications effectively.
New to our list of integrations are:
LMS Integration for Conferencing – Learn more
As the name suggests, our LMS integration allows customers a Single Sign-On option for access to Adobe Connect and AudioOne from their preferred Learning Management System.
Based on Learning Tool Interoperability standards, our integration brings quality audio and virtual classrooms into online courses for LMSs like Blackboard, Canvas, D2L, and Moodle. And it gives instructors the ability to schedule one-off and recurring events.
We’re very excited about this new product. The AudioOne API allows our users to bring conference calling functionality and provisioning into the various 3rd party business applications and legacy systems they use as daily tools.
The AudioOne API makes it easy for groups to hold discussions without having to start up the conference calling platform.
These new and innovative products are the latest in a series dating back to our original conference calling technology we developed in the late 90s. Many of our integrations, like MeetingOne’s proprietary audio integration, remain ideal enhancements to Adobe Connect. In fact, our audio integration is even preferred by the Adobe team – we are proud to say they use it in-house themselves!
(Expect to see big changes to our conference call visual interface, Click&Meet, in 2018! It’s going to revolutionize the way you manage and conduct your conference calls.)
Empowering our customers as always been a core value. That’s why, at MeetingOne, we continue to create inspirational content and host informative, thought-leading webinars.
Over the last 12 months, we’ve created numerous new eBooks and eWorksheets, along with dozens of blogs, to help customers make the best use of their conferencing tools. And we are proud to say that our webinar program has continued to put our viewers in touch with industry thought leaders they may not otherwise have been able to access.
It was a Great Year at MeetingOne!
We are thrilled that 2017 proved to be successful. It goes to show that when you’re dedicated to the goals of your customers, you’re bound to achieve great things. And being named the 2017 Adobe Connect Partner of the Year is just that type of result!