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Adobe Connect Support Resources

Review MeetingOne’s exclusive video tutorials,

user guides, and access Adobe support tools below.

Join the product launch webinar to learn about all of the new features included in the latest release of Adobe Connect.

Date: Tuesday 9th of August 9 2022

Time: 5PM CEST

Adobe Connect 12.0 is here !

The latest version of Adobe Connect is being released starting  July 2022.

Find out about it!

Adobe Connect Resources

meetingone audio integration with adobe connect
Audio Integration
  • Enable MeetingOne telephony for Adobe Connect – Guide Video
  • Create an audio profile – Guide Video
  • Use integrated audio – Guide Video
  • Audio Options for Adobe Connect Rooms – Guide 
  • Changing your audio – Guide 
  • Participant audio options – Guide Video
  • Information to know before starting an integrated Connect room – Guide
adobe connect meeting support
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide 

adobe connect webinar support
Seminars (Webinars)
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide

adobe connect event module support
Event Module

Register and join events Guide

Event Readiness Guide

  • Creating an Event
    • Make sure you are choosing the content that MATCHES your license type: Meeting, Seminar(aka)Webinar Manager, Virtual Classroom (aka)Training
  • Preview and modify a registration or event
  • Change an existing event
  • Send and manage event invitations
  • Create and modify templates and the Event Catalog
  • AEM Webinars Integration with Adobe Connect
group learning with adobe connect learning support
Virtual Classroom
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide

training support for adobe connect
See; Happy workers utilising a MeetingOne communications and collaboration solution.
  • About Adobe Connect Licensing & Users – Guide Video
  • Manage Adobe Connect recordings – Guide Video
  • How to customize Adobe Connect – GuideVideo
  • Work with content in the Content library – Guide

Adobe Support

worker pleased with adobe support
Adobe Support

Get Adobe’s help for all things Adobe Connect! For immediate support, dial:
800 800 23623 (Austria, Belgium, Ireland, Sweden, Switzerland, UK),
0805542598 (France),
08007240404 (Germany),
800 27468 (Luxembourg),
0800 029 2054 (Netherlands),
800-422-3623 (USA). Complete list.

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On-Demand Training

Trainings to watch on your own schedule from Getting Started to Administrative Reports and everything in between.

adobe connect webinar support
System Status

Find out about system status and scheduled maintenance for Adobe Connect. Adobe Connect information is near the bottom of the page. And from there, subscribe to the SLA notifications (Help – Adobe blog). Adobe Connect is located under Experience Cloud.

adobe connect support for education
User Community

See what the Adobe user community is talking about or post your own question or topic for discussion.

woman thrilled with audio and web conferencing
Feature Request / Bug Report

Have an Adobe Connect feature request or bug you’ve discovered that you’d like to submit to Adobe?

Adobe Connect FAQs

No, Adobe Connect can be viewed directly from your browser.

Yes. You can download the free Adobe Connect App from Google Play or the Apple App Store.


No. Each individual Named Host has the ability to host a meeting with up to 100 total attendees. A Named Host may create an unlimited number of meeting rooms, however, the Named Host can only use one of their rooms at any one time and rooms cannot be accessed unless the Named Host is present. Named Hosts must be individuals, not groups or generic logins, and a Named Host license cannot be shared between more than one individual.


Yes, you can begin recording your meetings at any time. Doing so is simple.

  1. In your meeting room, select the Meeting tab in the menu bar.
  2. Scroll down to “Record Meeting” and select.
  3. A window will appear prompting you to name the recording. We would advise you do so.
  4. When you are done recording, follow the same steps and select “Stop Recording.”

Then, to reach your recording, go back to the Adobe Connect management interface (Adobe Connect Central), in the Meetings tab, click on the name of the room from where you started the recording to see and click on the Recordings link of this particular Connect room. There, all the recordings of room will be listed; you will be able to see their link, make them public, edit them, make them offline as a MP4 or FLV file.

See details here.

With the release of Adobe Connect Standard View, recordings are now created in the HTML format. HTML provides tremendous quality and interactivity. Recordings can also be converted to the MP4 format for offline viewing.

Adobe Connect recordings can be edited and indexed in Adobe Connect Central.

You can have as many webcams as you have participants. A 100 capacity Meeting can accommodate 100 webcam feeds. However, the quality of the feeds will depend on your bandwidth and the 100 webcams will appear very small.

Your webinar’s performance can be affected by your computer’s connection to the internet, your internet service provider, and the overall internet traffic in your area.

However many the room holds based on the room size purchased.

Each Meeting room must have a unique URL, however a single Meeting can be used indefinitely.

No, content is persistent in Adobe Connect rooms (meetings, virtual classrooms, and seminars). You can upload content into the room, close it, and the content will still be there when you re-open it.

To upload the same content to multiple rooms, you can use the content library. Save your content to the Content folder within Adobe Connect Central. You can then bring the content into your room using the Share Pod.

  1. In the Share Pod, select the drop-down arrow.
  2. Select “Share Document.”
  3. In the left column of the new window, select “My Content.” This connects you with the content in your admin hub.
  4. Choose the content you want to share in your room.

The session ends 5 minutes after host logs out.

Yes. Up to 20 with MeetingOne’s integrated Audio are available.

Yes, if using VoIP only or AudioOne only. If utilizing Universal Voice (UV), which allows both VoIP and AudioOne participants to interact with one another in the main conference room, VoIP and AudioOne participants are unable to interact with one another in sub-conference rooms. A MeetingOne customer service representative can discuss functionality details with you.

MeetingOne Audio (integrated audio/VoIP) integrates into Adobe Connect allowing you to monitor and control participants from the Adobe Connect interface (mute, unmute, breakout rooms, etc.).

No. We have international audio rates available. We encourage international participants to ALWAYS use the audio feature vs. the VoIP as connectivity can be delayed and spotty so if someone is on VoIP the conversation will be delayed.

Schedule ahead of time – Schedule the meeting in advance so you can have time to organize all the necessary material and information you will be sharing.

Upload the day before – upload your presentation and supporting documents the day before so you can preview it without time constraints.

Inform your audience – Notify your participants in advance with e-invites or emails with the meeting time, conference number and Adobe Connect Meeting URL.

MeetingOne offers an additional service where you can arrange to have an operator assist or facilitate your conference.

Event Facilitations, Premium Support packages, Branded Adobe Connect Login page, Bulk Upload service, Custom usage reporting, Custom development.

You can contact customer support by dialing *0# from your phone (if using integrated audio) to bring a MeetingOne service representative directly into your meeting.

MeetingOne is your all inclusive Virtual Conferencing provider, meaning we can give you Audio AND Web conferencing services AND we can facilitate your Events.

Online instructions are available on our website’s AudioOne Support section.

Yes, MeeingOne has bi-weekly live webinars and Adobe Connect offers daily on-demand webinars on how to use Connect.

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