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Adobe Connect Support Resources

Review MeetingOne’s exclusive video tutorials,

user guides, and access Adobe support tools below.

Adobe Connect 12.0 is here !

The latest version of Adobe Connect has been released starting July 2022.

Adobe Connect Resources

meetingone audio integration with adobe connect
Audio Integration
  • Enable MeetingOne telephony for Adobe Connect – Guide Video
  • Create an audio profile – Guide Video
  • Use integrated audio – Guide Video
  • Audio Options for Adobe Connect Rooms – Guide 
  • Changing your audio – Guide 
  • Participant audio options – Guide Video
  • Information to know before starting an integrated Connect room – Guide
adobe connect meeting support
Meetings
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide 

adobe connect webinar support
Seminars (Webinars)
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide

adobe connect event module support
Event Module

Register and join events Guide

Event Readiness Guide

  • Creating an Event
    • Make sure you are choosing the content that MATCHES your license type: Meeting, Seminar(aka)Webinar Manager, Virtual Classroom (aka)Training
  • Preview and modify a registration or event
  • Change an existing event
  • Send and manage event invitations
  • Create and modify templates and the Event Catalog
  • AEM Webinars Integration with Adobe Connect
group learning with adobe connect learning support
Virtual Classroom
*Pods and room functionality are the same for all Adobe Connect Rooms.

Quick Start Guide

training support for adobe connect
Learning
See; Happy workers utilising a MeetingOne communications and collaboration solution.
Administration
  • About Adobe Connect Licensing & Users – Guide Video
  • Manage Adobe Connect recordings – Guide Video
  • How to customize Adobe Connect – GuideVideo
  • Work with content in the Content library – Guide

Adobe Support

worker pleased with adobe support
Adobe Support

Get Adobe’s help for all things Adobe Connect! For immediate support, dial:
800 800 23623 (Austria, Belgium, Ireland, Sweden, Switzerland, UK),
0805542598 (France),
08007240404 (Germany),
800 27468 (Luxembourg),
0800 029 2054 (Netherlands),
800-422-3623 (USA). Complete list.

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On-Demand Training

Trainings to watch on your own schedule from Getting Started to Administrative Reports and everything in between.

adobe connect webinar support
System Status

Find out about system status and scheduled maintenance for Adobe Connect. Adobe Connect information is near the bottom of the page. And from there, subscribe to the SLA notifications (Help – Adobe blog). Adobe Connect is located under Experience Cloud.

Adobe-Connect
Resource Hub

Check out Adobe Connect’s Resource Hub – Unboxing Excellence!

adobe connect support for education
User Community

See what the Adobe user community is talking about or post your own question or topic for discussion.

woman thrilled with audio and web conferencing
Feature Request / Bug Report

Have an Adobe Connect feature request or bug you’ve discovered that you’d like to submit to Adobe?

Send an email to wishbreeze@adobe.com.

Adobe Connect FAQs

No, a download is not required. However, Adobe Connect recommends upgrading to the latest version of the Adobe Connect desktop applications available here. Although these are not required for joining or hosting Adobe Connect 12 sessions, they include an improved user experience.

Yes. You can download the free Adobe Connect App from Google Play or the Apple App Store.

 

No. Each individual Named Host has the ability to host a meeting with up to 100 total attendees. A Named Host may create an unlimited number of meeting rooms, however, the Named Host can only use one of their rooms at any one time and rooms cannot be accessed unless the Named Host is present. Named Hosts must be individuals, not groups or generic logins, and a Named Host license cannot be shared between more than one individual.

 

Yes, you can begin recording your meetings at any time. Doing so is simple.

  1. In your meeting room, select the Meeting tab in the menu bar.
  2. Scroll down to “Record Meeting” and select.
  3. A window will appear prompting you to name the recording. We would advise you do so.
  4. When you are done recording, follow the same steps and select “Stop Recording.”

Then, to reach your recording, go back to the Adobe Connect management interface (Adobe Connect Central), in the Meetings tab, click on the name of the room from where you started the recording to see and click on the Recordings link of this particular Connect room. There, all the recordings of room will be listed; you will be able to see their link, make them public, edit them, make them offline as a MP4 file.

See details here.

When a session is recorded in Enhanced Audio/Video Experience enabled room, an MP4 version of the recording is automatically created and is available shortly after the meeting recording is stopped. The recordings created are not available in interactive format. For more information on see Mp4 recordings vs Interactive recordings.

The Video pod can now show up to a maximum 50 videos in a room. If the number of active videos in the Video pod goes beyond 25 then additional pages of 25 videos each will be created (up to a total of 50 videos).

Your webinar’s performance can be affected by your computer’s connection to the internet, your internet service provider, and the overall internet traffic in your area.

However many the room holds based on the room size purchased.

Yes you can, or you can create a new meeting room URL.
Each Meeting room must have a unique URL, however a single Meeting can be used indefinitely.

No, content is persistent in Adobe Connect rooms (meetings, virtual classrooms, and seminars). You can upload content into the room, close it, and the content will still be there when you re-open it.

To upload the same content to multiple rooms, you can use the content library. Save your content to the Content folder within Adobe Connect Central. You can then bring the content into your room using the Share Pod.

  1. In the Share Pod, select the drop-down arrow.
  2. Select “Share Document.”
  3. In the left column of the new window, select “My Content.” This connects you with the content in your admin hub.
  4. Choose the content you want to share in your room.

After 5 minutes without the licensed host logged in, everyone will be demoted to a Participant, even those previously promoted to Host/Present that don’t have an assigned license.

Yes. Up to 20 with MeetingOne’s integrated Audio are available.

Yes, if using VoIP only or AudioOne only. If utilizing Universal Voice (UV), which allows both VoIP and AudioOne participants to interact with one another in the main conference room, VoIP and AudioOne participants are unable to interact with one another in sub-conference rooms. A MeetingOne customer service representative can discuss functionality details with you.

MeetingOne Audio (integrated audio/VoIP) integrates into Adobe Connect allowing you to monitor and control participants from the Adobe Connect interface (mute, unmute, breakout rooms, etc.).

No. We have international audio rates available. We encourage international participants to ALWAYS use the audio feature vs. the VoIP as connectivity can be delayed and spotty so if someone is on VoIP the conversation will be delayed.

Schedule ahead of time – Schedule the meeting in advance so you can have time to organize all the necessary material and information you will be sharing.

Upload the day before – upload your presentation and supporting documents the day before so you can preview it without time constraints.

Inform your audience – Notify your participants in advance with e-invites or emails with the meeting time, conference number and Adobe Connect Meeting URL.

We offer additional services: webinar production and operator assist. Your MeetingOne account representative can discuss options and pricing with you.

Event Facilitations, Premium Support packages, Branded Adobe Connect Login page, Bulk Upload service, Custom usage reporting, Custom development.

You can contact customer support by dialing *0# from your phone (if using integrated audio) to bring a MeetingOne service representative directly into your meeting.

MeetingOne is your all inclusive Virtual Conferencing provider, meaning we can give you Audio AND Web conferencing services AND we can facilitate your Events.

Online instructions are available on our website’s AudioOne Support section.

Yes. Adobe Connect has a YouTube channel with great content. Here’s the link.