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Adobe Captivate Prime Frequently Asked Questions

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Adobe Captivate Prime FAQs


You can add users in bulk via the CSV upload found under Users on the Admin page more information.  Administrator login > Users > Add > Upload a csv.

To fix the learners log in, you must import a new CSV in Prime. The email is the unique identifier for a person, therefore it cannot be edited.

  1. Add the same user with correct e-mail id into the CSV
    1. To ensure they remain a Manager of other users add the e-mail id to “Email of the Employee’s Manager” column in the CSV
  2. Add all other users in your account to the CSV including yourself
  3. Import to the Prime Admin app > Users > Add > Import CSV
  4. Map all fields, as prompted in dialog, to the corresponding CSV columns
  5. Click Save. Users should then be added to the Learners page


  1. Login as an Administrator
  2. Click Courses
  3. From the list of available courses, click View Course. A new page appears with detailed information on the course
  4. Click Learners > Select Learner(s) from the list > Click Action > Click Mark Completion


  1. Login as an Administrator
  2. Click Courses
  3. Course list appears on the right side
  4. Hover your mouse over the course you wish to add the learner to
  5. Click Enroll learners, add the name(s) of the learner(s).
  1. Login as an Administrator
  2. Click Skills
  3. Select one or multiple skills by clicking the check boxes for each skill
  4. Click Actions drop down at the upper-right corner of the page
  5. Click Assign to users
  6. Start typing the name of the user, choose from the drop-down list and click Save.

You can enroll multiple learners for skills by clicking Add more users

  1. Login as an Administrator
  2. Click Learning Programs
  3. Click Add at the upper-right corner
  4. Enter program name, overview, description, etc.
  5. Click Save
  6. Click Catalog
  7. Hover your mouse over the Course you want to add and Click Add
  8. Click Publish (You need to publish the learning program before you enroll learners or an instance)

Click Instances and click Add new instances on the right corner of the page to include details of the instance.


Login as an Administrator.  Click Branding to update your organization name, change the subdomain, logo and themes. Click Edit next to each of these topics to modify the content. Click here for more information.

  1. Login as an Administrator
  2. Click Email Templates
  3. Click Edit next to the banner
  4. Edit banner info
  5. Click Save
  1. Login as an Administrator
  2. Click Gamification
  3. Click the drop down next to each task
  4. Click Edit to setup/modify the points

Click here for more information.

  1. Login as an Administrator
  2. Click the drop-down arrow at the upper-right corner of each report to edit/modify reports.
  3. Click save after completing the changes and view the modified report.

Click here for more information


An author must grant you Instructor privileges, you will then receive an email along with a link to log into the Instructor app.

If you are already signed into the Captivate Prime app in another role, you can click Profile Settings and select Instructor. Then the screen will immediately refresh to display the Instructor app.

Instructors of modules or sessions can manage the date, time, and location of the session. Instructors can also manage the seat limit and waitlist limit. They can clear the waitlist, confirm the attendee list, approve submissions from learners and set reminders for courses that house the sessions of the instructor.

Once the session is over instructors can mark attendance for the session, approve the assignments and other resource files related to the session.

Authors can only assign an Instructor for Class Room modules.

Yes, an author can assign several Instructors for a single module. In this case, each of the instructor can manage the session. If multiple instructors edit the same session details at a time, the last saved details are saved.

You can only view and edit the details of those sessions that you have been assigned to. You are not able to modify the session or attendee list of any other sessions.


Click here to see the Course life cycle.

You will want to Publish your finalized Captivate 9 project to Adobe Captivate Prime as a module. In a Captivate 9 project, select Publish > Publish to Adobe Captivate Prime and follow the instructions to publish as a module.

Click here for more information.

An author can change the sequence of modules by dragging and dropping over other modules. Authors can also require the learners to take modules in sequence during course creation by selecting the ordered option in sequencing for modules.

Only Administrators and Managers can create/view reports at this time.

Within Captivate Prime there is no exclusive option available to create Quiz for courses. You can create the quiz as part of the content creation process.

Note: The quiz can be SCORM/AICC, Captivate or Presenter content, which can be added as a module to the course.

Authors do not create learning programs for courses. Learning programs are created by Administrators.


Authors can import existing e-learning courses created using Adobe Captivate and Adobe Presenter. Other supported course formats include: video files, .pdf, .docx, .pptx. and AICC compliant course content.

Click here to learn how to create a course.

Pre-requisite: any required courses that must be taken before taking the specific course. Authors can enforce a pre-requisite making it mandatory for completion before taking the course.

Pre-work:  any reference modules recommended by author that would help the learner understand the specific course, not mandatory.

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