{"id":5111,"date":"2017-08-22T10:01:28","date_gmt":"2017-08-22T16:01:28","guid":{"rendered":"https:\/\/www.meetingone.eu\/eu-en\/?page_id=5111"},"modified":"2023-08-08T10:01:03","modified_gmt":"2023-08-08T16:01:03","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/www.meetingone.com\/eu-en\/customer-success\/","title":{"rendered":"About – Customer Success"},"content":{"rendered":"

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MeetingOne’s Customer Success Programme<\/h1>\n

[\/vc_column_text][vc_column_text el_class=”white-text” css=”.vc_custom_1503416930162{margin-top: -10px !important;padding-top: -10px !important;padding-bottom: 25px !important;}”]<\/p>\n

No matter the industry\u00a0or organisation size, we’ll craft a plan to achieve your goals.<\/h4>\n

[\/vc_column_text][\/vc_column][vc_column width=”4\/12″][vc_single_image image=”5112″ img_size=”full”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1499794333151{padding-top: 50px !important;padding-bottom: 25px !important;}”][vc_column width=”4\/12″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”5113″ img_size=”350×244″][\/vc_column][vc_column width=”8\/12″][vc_column_text]<\/p>\n

We’ve\u00a0simplified\u00a0onboarding our products & services.<\/span><\/h3>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1503417257644{padding-bottom: 25px !important;}”]Bringing new\u00a0technologies to\u00a0your team doesn’t have to be hard! We’ve\u00a0developed a Customer Success Programme designed to guide frictionless transitions as organisations onboard our various conferencing products &\u00a0services.<\/p>\n


\nWith MeetingOne, your team receives optimised training from the start to get the most out of your investment.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1499795417999{background-color: #e1eaec !important;}”][vc_column width=”5\/12″][\/vc_column][vc_column width=”2\/12″][vc_single_image image=”5114″ img_size=”full” alignment=”center” css=”.vc_custom_1503416686940{margin-top: -1px !important;}”][\/vc_column][vc_column width=”5\/12″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1499795424660{padding-bottom: 30px !important;background-color: #e1eaec !important;}”][vc_column width=”8\/12″][vc_column_text]<\/p>\n

Your Success is Our Priority!<\/span><\/h3>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1503416980739{padding-bottom: 25px !important;}”]<\/p>\n

Evidence has shown that organisations who use onboarding services have better adoption rates, greater enterprise-wide usage, and higher ROI.<\/strong><\/p>\n

MeetingOne has seen first-hand the success that comes effective onboarding. \u00a0With high client retention rates, our team is well positioned to ensure your success!<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”4\/12″][vc_single_image image=”5115″ img_size=”full”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1499794266528{padding-bottom: 10px !important;}”][vc_column][vc_column_text css=”.vc_custom_1499796027397{padding-top: 30px !important;}”]<\/p>\n

MeetingOne’s Success Plan\u00a0for New Customers:<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1499795691906{margin-top: 25px !important;margin-bottom: 20px !important;padding-top: 25px !important;}”][vc_column width=”1\/4″][vc_single_image image=”5116″ img_size=”255×255″ alignment=”center” css=”.vc_custom_1503416744590{padding-top: 40px !important;padding-bottom: 25px !important;}”][\/vc_column][vc_column width=”3\/4″][vc_column_text el_class=”white-text” css=”.vc_custom_1499792617235{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #6bc8dc !important;border-left-color: #6bc8dc !important;border-left-style: solid !important;border-right-color: #6bc8dc !important;border-right-style: solid !important;border-top-color: #6bc8dc !important;border-top-style: solid !important;border-bottom-color: #6bc8dc !important;border-bottom-style: solid !important;border-radius: 10px !important;}”]<\/p>\n

Step 1:\u00a0<\/strong>\u00a0Discovery Call<\/h3>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1499792575585{padding-right: 20px !important;padding-left: 20px !important;}”]MeetingOne\u2019s vision for assisting clients hinges upon understanding their needs and enacting the basics for a successful relationship.\u00a0 It all begins with the Discovery Call, during which we will:<\/strong>[\/vc_column_text][vc_column_text css=”.vc_custom_1499796254254{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

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  • Explain MeetingOne\u2019s role to the customer\u2019s team &\u00a0how we will be working together<\/li>\n
  • Overview of products purchased and what will be onboarded<\/li>\n
  • Explore the hurdles the customer\u00a0currently faces<\/li>\n
  • Discuss customer’s\u00a0hopes and goals for\u00a0how they will use MeetingOne<\/li>\n
  • Learn customer’s\u00a0team roles &\u00a0responsibilities to help train the right people on specific functionality<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1499793846683{margin-top: 50px !important;margin-bottom: 20px !important;}”][vc_column width=”1\/4″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”5117″ img_size=”full” alignment=”center” css=”.vc_custom_1503416769305{margin-top: 40px !important;padding-bottom: 25px !important;}”][\/vc_column][vc_column width=”3\/4″][vc_column_text el_class=”white-text” css=”.vc_custom_1499793756271{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #f68920 !important;border-left-color: #f68920 !important;border-left-style: solid !important;border-right-color: #f68920 !important;border-right-style: solid !important;border-top-color: #f68920 !important;border-top-style: solid !important;border-bottom-color: #f68920 !important;border-bottom-style: solid !important;border-radius: 10px !important;}”]<\/p>\n

    Step 2:<\/strong>\u00a0\u00a0Onboarding and Product Roll-Out<\/h3>\n

    [\/vc_column_text][vc_column_text css=”.vc_custom_1499796352613{padding-right: 20px !important;padding-left: 20px !important;}”]With the needs of\u00a0the customer understood, MeetingOne will begin to roll-out purchased products & services.\u00a0 Attention is always\u00a0paid to providing a simple, unencumbered transition.\u00a0 To achieve this, we provide:<\/strong>[\/vc_column_text][vc_column_text css=”.vc_custom_1499873529948{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

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    • Full technical support as products and services are implemented<\/li>\n
    • Administrative set-up with the MeetingOne Support team<\/li>\n
    • Execution of account configuration plan<\/li>\n
    • How-to sessions with the customer\u2019s team to give product overviews &\u00a0getting started trainings<\/li>\n
    • Direct access to MeetingOne\u2019s How-to resource center for video & user guides<\/li>\n<\/ul>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1499793901025{margin-top: 50px !important;margin-bottom: 20px !important;}”][vc_column width=”1\/4″ css=”.vc_custom_1499795840296{border-radius: 10px !important;}” offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”5118″ img_size=”full” alignment=”center” css=”.vc_custom_1503416795933{padding-top: 40px !important;padding-bottom: 25px !important;}”][\/vc_column][vc_column width=”3\/4″][vc_column_text css=”.vc_custom_1499793946947{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #fedc51 !important;border-left-color: #fedc51 !important;border-left-style: solid !important;border-right-color: #fedc51 !important;border-right-style: solid !important;border-top-color: #fedc51 !important;border-top-style: solid !important;border-bottom-color: #fedc51 !important;border-bottom-style: solid !important;border-radius: 5px !important;}”]<\/p>\n

      Step 3:<\/strong>\u00a0\u00a0Role and Product Training<\/span><\/h3>\n

      [\/vc_column_text][vc_column_text css=”.vc_custom_1503417063579{padding-right: 20px !important;padding-left: 20px !important;}”]MeetingOne will build a\u00a0timetable for conducting successful and effective training sessions with the customer’s team. We\u00a0help organisations tackle potential training topics, such as:<\/strong>[\/vc_column_text][vc_column_text css=”.vc_custom_1499796588201{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

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      • Administrative training for all products<\/li>\n
      • User training for all products<\/li>\n
      • Basic to Advanced Adobe Connect Training<\/li>\n
      • Basic to Advanced Click&Meet Training<\/li>\n
      • Coaching for enhancing presentations in Adobe Connect (available as an add-on service)<\/li>\n
      • Content review, development, and enhancement, to ensure content is being used to its fullest potential in Adobe Connect (available as an add-on service)<\/li>\n<\/ul>\n

        [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1499794126135{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column width=”1\/4″ offset=”vc_hidden-sm vc_hidden-xs”][vc_single_image image=”5119″ img_size=”full” alignment=”center” css=”.vc_custom_1503416821813{padding-top: 40px !important;padding-bottom: 25px !important;}”][\/vc_column][vc_column width=”3\/4″][vc_column_text el_class=”white-text” css=”.vc_custom_1503417230011{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #bb2025 !important;border-left-color: #bb2025 !important;border-left-style: solid !important;border-right-color: #bb2025 !important;border-right-style: solid !important;border-top-color: #bb2025 !important;border-top-style: solid !important;border-bottom-color: #bb2025 !important;border-bottom-style: solid !important;border-radius: 5px !important;}”]<\/p>\n

        Step 4:<\/strong>\u00a0\u00a0Customer Success Programme Check-Ins and Continued Education<\/h3>\n

        [\/vc_column_text][vc_column_text css=”.vc_custom_1503417122474{padding-right: 20px !important;padding-left: 20px !important;}”]MeetingOne is dedicated to serving our customers over the long haul.\u00a0 Our strategy is to perform regular check-ins and offer continued education, including:<\/strong>[\/vc_column_text][vc_column_text css=”.vc_custom_1503417161385{padding-right: 20px !important;padding-left: 20px !important;}”]<\/p>\n

          \n
        • Routine scheduled check-in calls to confirm\u00a0the customer’s team is having success with products<\/li>\n
        • Access to inspirational materials to optimise\u00a0the customer’s\u00a0use of MeetingOne conferencing products<\/li>\n
        • Advanced training to create industry leading online trainings, meetings, and webinars (available as an add-on service)<\/li>\n<\/ul>\n

          [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1499794188879{padding-top: 30px !important;padding-bottom: 30px !important;background-color: #f2f7fa !important;}”][vc_column][vc_column_text css=”.vc_custom_1499783307053{padding-top: 15px !important;}”]<\/p>\n

          \n
          \n

          Start your team’s\u00a0success with MeetingOne!<\/span><\/h2>\n<\/div>\n<\/div>\n

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          \n
          \n

          Tell us your goals. \u00a0<\/strong>We can help you find the perfect set of products & services to transform your communication and collaboration!<\/h4>\n<\/div>\n<\/div>\n

          [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1499802422678{padding-top: 15px !important;padding-bottom: 20px !important;}”][vc_column_inner width=”2\/12″][\/vc_column_inner][vc_column_inner width=”4\/12″][vc_btn title=”Contact our Team” style=”custom” custom_background=”#6bc8dc” custom_text=”#ffffff” size=”lg” align=”center” link=”url:https%3A%2F%2Fwww.meetingone.com%2Feu-en%2Fcontact-us%2F||target:%20_blank” button_block=”true” css=”.vc_custom_1503416853061{padding-right: 20px !important;padding-bottom: 40px !important;padding-left: 20px !important;}”][\/vc_column_inner][vc_column_inner width=”4\/12″][vc_btn title=”Schedule a Product Demo” style=”custom” custom_background=”#225d71″ custom_text=”#ffffff” size=”lg” align=”center” link=”url:https%3A%2F%2Fwww.meetingone.com%2Feu-en%2Fschedule-a-demo%2F||target:%20_blank” button_block=”true” css=”.vc_custom_1503416890249{padding-right: 20px !important;padding-bottom: 40px !important;padding-left: 20px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/12″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_column][\/vc_column]<\/p>\n","protected":false},"excerpt":{"rendered":"

          [vc_row full_width=”stretch_row” parallax=”content-moving” css=”.vc_custom_1499801801950{padding-top: 10px !important;background-color: #225d71 !important;}”][vc_column width=”8\/12″][vc_column_text el_class=”white-text” css=”.vc_custom_1503417244889{padding-top: 30px !important;}”] MeetingOne’s Customer Success Programme [\/vc_column_text][vc_column_text el_class=”white-text” css=”.vc_custom_1503416930162{margin-top: -10px !important;padding-top: -10px !important;padding-bottom: 25px !important;}”] No matter the industry\u00a0or organisation size, we’ll craft a plan to achieve your goals. 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